Our Policies

Professional Bathing and Grooming Clients

  1. VIP Pet Spa schedules appointments by set time. Your appointment is subject to cancellation should you arrive more than 15 minutes late, as this affects the timing of other appointments. Please call if you are going to be late. We do document late arrivals. Repeat offenders will be allowed to call and make a Same Day Appointment ONLY and not be permitted to make an advance appointment.
  1. VIP Pet Spa provides email and text message reminders as a courtesy to you. Please confirm your appointment, or call us to cancel. If you do not confirm, your appointment is subject to cancellation. The text message system is an outgoing system only, and DOES NOT accept return texts.
  1. Please call and cancel your appointment, even if it’s at the last minute. Leave a message in the answering machine if necessary. If you do not call and cancel your appointment and “NO SHOW,” we will no longer make any appointments for your pet and you will need to find a new groomer.
  1. VIP Pet Spa provides maintenance grooming services. We do not perform excessive brushing or dematting.  If your pet is matted, tangled or excessively overgrown, it will be given a short haircut and/or shaved.  This includes ears, tails, faces, legs and the body.
  1. VIP Pet Spa is not a cage free facility. All pets will be kept in a crate while in our care FOR THEIR SAFETY. We cannot accommodate pets that cannot be in a crate for any reason. If you do not want your pet in a crate we will gladly refer you to a mobile groomer.
  2. All pets must be on a leash or in a kennel upon arrival/departure and during their stay at VIP Pet Spa. This is for their safety. Please do not allow your pet to run free in our lobby or outside of the building. You will be asked to provide a leash and collar, or we will lend you one of ours to walk your dog to the car.
  1. Should we discover fleas on your pet they will receive a Flea Bath for an additional charge of $10 to $20. This is not negotiable.  The flea bath kills most, but not all fleas on the pet, but does not prevent fleas from jumping on your pet. It is your responsibility to apply a flea preventative.
  1. Puppies are welcome into the shop at 14 weeks of age and after 2 rounds of vaccinations.  Please be aware that a full haircut may not be possible for your puppy’s first visit, and we will work with your puppy to ensure grooming is an enjoyable experience.
  1. VIP Pet Spa has a zero tolerance policy for dogs that are aggressive towards people. Should your dog show any aggression while in our care they will be sent home immediately and not be permitted to return.
  1. Cats must arrive and depart in their own carrier. VIP Pet Spa will groom well behaved cats only. Should your cat start hissing, scratching, biting or exhibit any other unfavorable behavior at any time during their grooming, they will be returned to their carrier and sent home. You will be charged for the time spent working on your cat.
  1. Please allow 3 to 4 hours for your pet’s grooming appointment. We will call or text when your pet is ready for pickup. We do offer an express “VIP” appointment for an additional fee. Please inquire when booking your appointment.
  1. VIP Pet Spa’s operating hours are 8am to 4pm. A late fee of $1/minute will be applied should you pick up after 4pm.

 

Self Wash Clients

  1. VIP Pet Spa’s Self Wash tubs are for washing and drying only.  We do not provide any scissors or clippers, nor do we allow you to bring your own and use in our Self Wash area.
  1. Please keep your pet contained in the tub (including their head) while bathing and using the hose.
  1. When others are waiting there is a 40 minute time limit.
  1. Self Wash is a walk in service. We do not offer appointments for Self Wash.
  1. Our last Self Wash is at 3:30pm, with the expectation that you will be finished by 4pm. If you have a large dog, please come earlier than 3:30pm.